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Investor Grievance Redressal Policy
We treat every complaint as an opportunity to correct a mistake and improve our service. Any investor may lodge a complaint about a transaction, a service request, information given to them, or the conduct of the distributor. There is no charge for lodging a complaint.
Grievance Redressal Officer
Email: kuvadia.hinal@gmail.com | Phone: +91-98196 61727 | Office: 31 Deepak, 4th Floor, Opp. Jaslok Hospital, Pedder Road, Mumbai - 400026
Complaint Resolution Process
| Step | Stage | What happens | Timeline |
|---|---|---|---|
| 1 | Lodge | Email kuvadia.hinal@gmail.com, call +91-98196 61727, or visit our office. Quote your name, folio and PAN. | Day 0 |
| 2 | Acknowledge | We record the complaint in our Complaints Register and send a written acknowledgement with a reference number. | Within 3 working days |
| 3 | Examine | We review the transaction records and correspondence and, where needed, take up the matter with the AMC or Registrar. | Day 3 to Day 10 |
| 4 | Resolve | We send you a written reply with the outcome and any corrective action. | Within 15 working days |
| 5 | Close | The complaint is closed on your confirmation. Records are kept for 5 years. | After resolution |
Escalation Matrix
| Level | Escalate to | When | Contact |
|---|---|---|---|
| L1 | Grievance Redressal Officer (this office) | First point of contact. Acknowledge in 3 working days; resolve in 15 working days. | kuvadia.hinal@gmail.com | +91-98196 61727 |
| L2 | Concerned AMC / Registrar | If not resolved at L1 within 15 working days. | Investor service desk on the AMC website |
| L3 | SEBI SCORES | If not resolved at L2. | https://scores.sebi.gov.in/ |
| L4 | SMART ODR | If unresolved after SCORES; online conciliation and arbitration. | https://smartodr.in/ |
| Insurance | Insurer's Grievance Redressal Officer, then IRDAI Bima Bharosa / Insurance Ombudsman | Life insurance policies only, if the insurer does not resolve within 15 days. | https://bimabharosa.irdai.gov.in/ | https://www.cioins.co.in/ |
AMFI is not a grievance redressal forum. SEBI SCORES and SMART ODR are the statutory escalation routes for mutual fund complaints.